Provider / Instructor Terms

1. Scope

These Provider Terms apply to organisations and instructors approved to publish or deliver learning through SkillBridge. They supplement the general Terms & Conditions.

2. Provider account and verification

• Provide accurate organisation, identity and contact information.
• SkillBridge may request reasonable evidence of qualifications, authority, ownership, registration or course competence before approval.
• Provider approval may be suspended or withdrawn if information is materially false or platform standards are repeatedly breached.

3. Course quality and accuracy

Providers are responsible for keeping course descriptions, learning outcomes, prices, schedules and content accurate. Course content should be relevant, usable, reasonably current and delivered with appropriate care and skill. Providers must correct material errors brought to their attention.

4. Rights to content

You must own or have permission to use all materials you upload, including videos, documents, images, software demonstrations, datasets, trademarks and third-party resources. By publishing through SkillBridge, you grant SkillBridge a limited non-exclusive licence to host, display, stream, reproduce as technically necessary and make the content available to authorised learners for operating and promoting the course.

5. Pricing, commission and payouts

Course pricing, the platform commission rate, provider share, payout status and any applicable deductions are determined by the commercial settings or agreement presented to the provider. SkillBridge may hold or adjust earnings while resolving refunds, duplicate payments, fraud, chargebacks, accounting errors or legal disputes.

6. Learner information and privacy

Providers may use learner information only to deliver and support the relevant course, manage assessments/live classes, communicate necessary course information and meet legitimate legal obligations. Providers must not sell learner data, add learners to unrelated marketing lists without an appropriate basis, disclose payment screenshots, or use data outside the purpose for which access was granted.

7. Live classes and recordings

Providers scheduling live sessions must use accurate dates/times, protect meeting links from unauthorised sharing, maintain professional conduct and obtain any permissions required before recording participants. If a session is cancelled, learners should be given reasonable notice and a rescheduled session, alternative content or other appropriate remedy.

8. Certificates and claims

Providers must not describe SkillBridge certificates as government-accredited, ZAQA-recognised, professionally licensed or equivalent to a formal qualification unless that specific claim is true, current and can be substantiated. Marketing claims about employment outcomes, earnings or qualifications must not be misleading.

9. Prohibited provider conduct

• Uploading pirated, illegal, defamatory or malicious content.
• Manipulating reviews, enrolments, completion data or certificates.
• Requesting learner PINs, OTPs, passwords or unnecessary sensitive information.
• Redirecting learners to undisclosed payment channels to avoid platform fees where the course is being sold through SkillBridge.
• Harassing, discriminating against or exploiting learners.

10. Refunds, complaints and cooperation

Providers must cooperate reasonably with SkillBridge on learner complaints, refunds, intellectual-property claims, quality reviews and security investigations. Where a provider's failure caused a refund or remediation cost, SkillBridge may adjust provider earnings where permitted by the provider agreement and applicable law.

11. Suspension and termination

SkillBridge may pause publishing, unlist a course or suspend provider access where reasonably necessary to protect learners or investigate serious concerns. We may terminate provider access for repeated or serious breaches, fraud, unlawful content, unresolved rights violations or conduct that materially harms learners or the platform.

12. Contact

Provider questions can be sent to skillbridgeacademy086@gmail.com.