Privacy Policy

1. Information we collect

Depending on how you use SkillBridge, we may collect:

• Account information: full name, email address, phone number, password hash, profile information and account status.
• Learning information: enrolments, lesson progress, quiz attempts, assignment submissions, live-class attendance, completion records and certificates.
• Payment information: course purchased, amount, Mobile Money network, transaction reference and payment screenshot submitted for manual verification. We do not ask for or store your Mobile Money PIN or OTP.
• Provider information: organisation details, contact information, course content, approval status and earnings records.
• Technical and security information: IP address, browser/user-agent details, login events, security logs and essential session-cookie data.
• Support information: messages and information you send when requesting help.

2. How we use information

• Create and secure accounts.
• Process enrolment and verify payments.
• Deliver course content, assessments and live classes.
• Track progress and issue/verifiy certificates.
• Communicate important service, payment and course updates.
• Support learners and providers.
• Prevent fraud, abuse and security incidents.
• Maintain records required for platform operations, accounting, disputes and legal compliance.
• Improve course quality and platform performance using aggregated or appropriately limited information.

3. Why we process personal information

We process personal information where it is necessary to provide the service you request, manage our legitimate platform and security interests, comply with legal obligations, or where you have given consent and consent is the appropriate basis. You may withdraw consent for consent-based processing, but this does not affect processing already lawfully carried out.

4. Who may receive information

We do not sell learner personal information to advertisers. We may share limited information with:

• Course providers where necessary to deliver a course, support learners, manage live classes, grade work or confirm completion.
• Service providers that support hosting, email, security, file storage or other platform functions, subject to appropriate safeguards.
• Payment/communications services where needed to verify or complete a transaction you initiated.
• Authorities or advisers where disclosure is required by law, necessary to protect rights/safety, or needed to resolve a legal dispute.

5. Payment screenshots

Payment proof can contain sensitive transaction details. SkillBridge stores payment screenshots in a protected area intended for authorised payment-review staff. We use them only for verification, fraud prevention, accounting/dispute support and related lawful purposes. Do not upload screenshots containing a PIN, OTP or unrelated sensitive information.

6. Data retention

We keep personal information only for as long as reasonably necessary for the purpose collected, including providing an active account, maintaining learning and certificate records, resolving disputes, preventing fraud and meeting financial or legal obligations. Retention periods can differ by record type.

Certificate-verification information may be retained for a longer period so that genuine certificates can continue to be verified. Where appropriate, records may be anonymised instead of deleted.

7. Security

We use role-based access, password hashing, secure sessions, protected payment-proof access, audit logging and other reasonable technical/organisational safeguards. No online system can guarantee absolute security, so learners should also use strong unique passwords and keep devices secure.

8. International processing

Some hosting, communications or technology providers may process data outside Zambia. Where cross-border processing occurs, we aim to use service providers and safeguards appropriate to the sensitivity of the information and applicable legal requirements.

9. Your data-protection rights

Subject to applicable law and relevant exceptions, you may have rights to request information about processing, access your personal data, correct inaccurate data, object to or restrict certain processing, request deletion, request portability, and withdraw consent where processing is based on consent.

Send a request to skillbridgeacademy086@gmail.com. We may need to verify your identity before acting on a request. You may also contact Zambia's Data Protection Commission about data-protection concerns.

10. Children and vulnerable users

If a learner is not legally able to provide valid consent or enter a contract independently, a parent, guardian or other authorised representative should be involved. We do not knowingly ask learners to provide unnecessary sensitive personal information.

11. Cookies and changes

Our use of cookies is explained in the Cookie Policy. We may update this Privacy Policy as our services or legal obligations change. Material changes may be communicated through the platform or email.

12. Contact

For privacy questions or requests, email skillbridgeacademy086@gmail.com.